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RISING SUN TELECOM specializes in Maintenance for Avaya Communication Manager and Definity PBXs, Intuity Audix, Modular Messaging and CMS. Our team of independent Contractor technicians includes prior Avaya Professional Services Staff, Tier III Engineers, and 30-year technicians. We have a network of local Business Partners and technicians across the country for on-site dispatch. Our corporate headquarters is located in San Diego, CA. RISING SUN TELECOM is gaining market share because of our excellent customer service and responsiveness to the customer.
| Rising Sun Telecom's nationwide maintenance for Avaya media servers provides coverage for Communication Manager and Definity PBXs including S8700 / S8500 / S8400 / S8300 / G3r / G3ri / and Prologix telephone systems that are used by Federal, City, County, and State supported clients. |
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Rising Sun Telecom provides a superior maintenance solution in the following areas:
- 7 x 24 access to Tier III engineering support
- Replacement equipment is couriered from a local business Partner or shipped overnight from one of our warehouses
- Technician evaluation and communication in response to customer questions regarding features and functionality
- An Account Manager who acts as a single-point-of-contact to represent all maintenance issues and escalations
- Professional, redundant, Linux-based, monitoring and resolution system (RIMOOS), that has the capability of accepting alarms and distribution of notification messages containing information about the alarm condition, including the time that the call came in, the alarm type, and system location information. This 7 x 24 system uses scripting to automatically dial in and resolve problems with Communications Manager and Definity PBXs. If it cannot resolve the problem, then it alerts the on-call technician and goes into learning mode.
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CAGE #: 1WXK8
DUNS #: 189478592
PSC #: J070 |
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NAICS 811213
SMALL BUSINESS #: 0033556 |
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Small Business Certified
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PAST PERFORMANCE:
Government agreements providing nationwide maintenance services
* National Security Agency (NSA), MD
* Department of Defense - Navy, MD
* Department of Treasury, PA
* Defense Logicstics Agency, MI
* Army National Guards, AZ, IA and VT |
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